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IMPERIAL TOBACCO Satisfaction e-surveys

IMPERIAL TOBACCO

Imperial Tobacco enables all their clients to have a say

  • The challenge
To help them offer their clients quality services, we developed several
online surveys for Imperial Tobacco
 
  • Our approach
Careful to offer their clients quality services, we developed several online surveys for Imperial Tobacco. They wanted to better know the expectations and degree of satisfaction of their target audience towards a ‘customer engagement’ programme.
 
  • Results
Using the results, Imperial Tobacco is able to continuously adapt the relationship programme to reinforce their services and the engagement of their retailers!

Related expertises
  • Customer knowledge